Phone broken in Odense? A guide for students and expats

1. First: what to do right away

Cracked or black screen

If the glass is cracked, put a screen protector or tape over it so you don’t cut your fingers, and make a backup if the phone still works. A black screen does not always mean the screen is broken – the fault can also be elsewhere. We find out before we start.

Water damage

• Switch it off straight away, and don’t keep turning it on to see whether it works.
• Don’t charge it. Power and moisture together can cause a short circuit.
• Bring it in as soon as possible. Over time, moisture can cause corrosion on the logic board.

Rice does not help – it only dries the surface and can leave dust in ports and speakers. Read more about water damage repair.

Weak battery or won’t charge

A battery that drains fast can be replaced. If the phone only charges at a certain angle, the problem may be dirt or a worn charging port – we check which one it is. See battery replacement and charging port repair.

2. What does it cost?

All prices are in Danish kroner (DKK) including VAT. Choose your device, model and repair in our price finder, and you see the fixed price straight away – the same in all 3 shops. If your model or fault isn’t listed, you get a quote before we start.

For screens you can often choose the quality: OEM quality (close to original, the one we recommend) or InCell (a cheaper, compatible alternative). An original manufacturer screen is a part to order.

Not sure what is wrong? We run a diagnosis. You only pay for it if the device can’t be repaired or if you decline the quote. Found the same repair cheaper at another repair shop on Funen? We match the price.

3. Where to go: our 3 shops

• Hunderupvej 23, 5000 Odense C – Mon–Thu 10:00–17:30, Fri closed, Sat 11:00–16:00. Entrance two steps down. 1 hour of free parking along Hunderupvej (remember your parking disc).
• Nørregade 71, 5000 Odense C – Mon–Fri 10:00–17:30, Sat 11:00–16:00. Up to 4 hours of free parking in the courtyard – register your number plate in the shop.
• Nørregade 8, 5800 Nyborg C – Mon–Thu 10:00–17:30, Fri 10:00–18:00, Sat 10:00–14:00. Free customer parking in the courtyard diagonally opposite the shop.

You can walk in without an appointment, or book a time if you want to be sure the part is ready for you. Booking is free, and there is no online payment.

4. Can’t come to a shop?

Ship & Repair: post your phone, tablet or computer to us from anywhere in Denmark. Shipping is free both ways, you get a free GLS shipping label by email, and there is no payment in advance – unless a part has to be ordered in, which is paid in advance. We give you the price before we repair. How Ship & Repair works.

Mobile workshop: for businesses and several repairs at once, a technician can come to you. See the mobile workshop.

5. Before you hand in your phone

• Make a backup (iCloud or Google). In rare cases data can be lost during a repair.
• On an iPhone, turn off “Find My”, and remember your passcode – we may need it to test the phone.
• Remove your case, screen protector and SIM card.

We don’t look at your photos, messages or other private data – we only test what is needed to find the fault and check the repair.

6. Paying and your rights

You pay when the repair is done – by card, in cash or with Vipps MobilePay. If a part has to be ordered in, it is paid in advance. You have a 2-year statutory right to claim on manufacturing faults and defects in the parts we fit and the work we do. Read our terms and conditions.

Leaving Denmark or getting a new phone? You can also sell your used phone to us.

Questions