Terms and conditions

Valid from 1 November 2026 · updated 6 November 2026

This is an English translation of our Danish terms and conditions (Danish version). If the two versions differ, the Danish version applies.

1. The company

ITech-Rep ApS
CVR 45635694
Phone: +45 52 70 70 28
Email: kontakt@itech-rep.dk

Shops: Hunderupvej 23, 5000 Odense C · Nørregade 71, 5000 Odense C · Nørregade 8, 5800 Nyborg C

2. Prices

All prices are in Danish kroner (DKK) including VAT. If the repair has a fixed price in the price finder, that is the price you pay. If it does not, you get a quote before we start. We never start a repair that costs more than agreed without asking you first.

3. Troubleshooting and diagnostics

If we need to find the fault before we can give you a price, we carry out a diagnosis. You only pay for the diagnosis if the device cannot be repaired, or if you decline the quote. If you accept the repair, the diagnosis is free. A diagnosis costs 325 DKK – on computers (laptop, MacBook and desktop) 625 DKK. The price is also shown in the price finder. For water damage we instead carry out a water damage diagnosis, where the device is taken apart and cleaned of liquid. It costs 500 DKK and is paid whatever the result.

4. Booking

Booking is free and without obligation, and there is no online payment. If you can’t make it, move or cancel your time using the link in your confirmation, or call us.

5. Payment

You pay when the repair is done – in the shop when you collect the device, or as agreed for the mobile workshop and Ship & Repair. You can pay by card, in cash or with Vipps MobilePay. Business customers are invoiced as agreed.

If a part has to be ordered in (part to order), you pay the full repair price in advance before we order the part – in the shop, with MobilePay or by bank transfer/invoice.

6. Spare parts and quality

Where several qualities are available, you choose: for example OEM quality, which is close to the original, or an affordable compatible part (InCell). Compatible and OEM parts are not original manufacturer parts. On some iPhones the phone may therefore show a message that the part is not genuine. This does not affect the quality of the repair or your statutory rights.

7. Your data and your device

Always make a backup before you hand in a device. In rare cases data can be lost during a repair, and we cannot guarantee that data is kept. Please remove your case, screen protector and SIM card, and tell us your passcode if we need to test the device.

Once a device has been opened, we cannot guarantee that it is as water- and dust-resistant as it was from the factory.

8. Statutory right to claim

You have a 2-year statutory right to claim under the Danish Sale of Goods Act for manufacturing faults and defects in the parts we have fitted and the work we have done. The same applies to items you buy from us, such as accessories and new or used devices. For used devices, faults are assessed in light of the item’s age and condition. The right to claim does not cover new damage, such as drops, impacts, liquid, wear or incorrect use, nor cases where the device has later been opened or repaired by someone else. If you discover a fault, please contact us as soon as possible.

9. Right of return and right of withdrawal

9.1 Purchases in our shops – right of return

When you buy in one of our shops, there is no statutory right of withdrawal. We voluntarily offer a 14-day right of return on these terms:

• The right of return only applies to stock items, meaning items we have in stock in the shop, in unopened original packaging.
• The item must be returned to one of our shops no later than 14 days after purchase.
• If you have your receipt, you get your money back the same way you paid: on the same card, the same MobilePay number or in cash. Without a receipt, you will receive a credit note.

There is no right of return on:

• items we have ordered in for you (special-order items),
• used devices, for example used phones, tablets and computers,
• items with opened packaging,
• repairs and other services that have been carried out.

9.2 Agreements made outside our shops – 14-day right of withdrawal

If you, as a consumer, enter into the agreement outside our shops – for example through Ship & Repair, by phone, email or online, or when our mobile workshop comes to your home – you have a 14-day right of withdrawal under the Danish Consumer Contracts Act. In these cases the right of withdrawal also applies to special-order items, used devices and items with opened packaging.

• Repairs: The period runs from the day the agreement is made. If you expressly ask us to start before the period ends, and you confirm that you lose the right of withdrawal once the repair has been fully carried out, you lose it at that point. If you withdraw after we have started, you pay a reasonable amount for the part of the work already done.
• Items: If you order an item by phone or email, the period runs from the day you receive or collect the item. You can return the item to one of our shops no later than 14 days after you have told us that you are withdrawing. You may examine the item as you would in a shop. If you have handled it more than that, we may deduct the loss in value from the amount we refund. We refund you using the same payment method you used, no later than 14 days after receiving your notice. However, we may wait until we have received the item back.
• The law has a few exceptions, for example items made to your specifications or clearly personalised, and sealed items that cannot be returned for health or hygiene reasons once the seal has been broken.

To withdraw, send us a clear statement at kontakt@itech-rep.dk or call +45 52 70 70 28 before the period ends. You may use the standard withdrawal form we send with our confirmation, but you do not have to.

9.3 Your statutory right to claim is not affected

The right of return and the right of withdrawal are not the same as the statutory right to claim. Regardless of the rules above, you always have a 2-year statutory right to claim under the Danish Sale of Goods Act if an item or a repair is faulty. This also applies to special-order items, used devices and items with opened packaging (see section 8).

10. Ship & Repair

Pack the device securely and put a note in the parcel with your name, phone number and a description of the fault. If the repair does not have a fixed price, we contact you with a price before we repair it.

Ship & Repair is available throughout Denmark. You get a free GLS shipping label by email, and ITech-Rep pays for shipping both ways. There is no payment in advance unless a part has to be ordered in (see section 5) – otherwise you only pay the repair price you have accepted, or the diagnosis if the device cannot be repaired or you decline the quote.

Never send a device with a swollen battery by post – it is a fire risk. Bring it to one of our shops instead.

11. Price match

If you find the same repair cheaper at another repair shop on Funen, we match the price. See the price match conditions.

12. Personal data

Read how we handle your data in our privacy policy.

13. Complaints

If you are not satisfied, please contact us first – we will find a solution. If we cannot agree, you can as a consumer complain to the Danish Board of Appeals (Nævnenes Hus), Toldboden 2, 8800 Viborg, via www.naevneneshus.dk.

The agreement is governed by Danish law.