Ship & Repair · All of Denmark
Ship & Repair – send your device in for repair
Can’t make it to one of our shops in Odense or Nyborg? Post your phone, tablet or computer to us – with free shipping both ways and no prepayment (except parts to order, which are paid in advance). We find the fault, give you the price before we start, and send it back when it’s ready.
Price before we start · price match on Funen.
01 / How it works
From your letterbox to our workshop – and back
Contact us first
Write or call and tell us the model and the fault. We’ll then explain how to send the device to us. Shipping is free. Living in Odense? New in Odense? Read our guide.
We find the fault
When the parcel arrives, we examine the device and give you a fixed price before we start.
You get it back
If you say yes, we repair the device and send it back to you free of charge. You’ll receive a free GLS shipping label by email. Parcels are collected and delivered on the shops’ opening days, and Ship & Repair covers all of Denmark.
02 / Get a quote
Tell us what’s wrong
Give us the model and the fault – and we’ll get back to you with shipping instructions. There’s no commitment. You can also call us on +45 52 70 70 28 or drop in at one of our shops.
03 / The process
Three steps. No surprises.
Write to us
Tell us which device it is and what’s wrong. You’ll then get instructions for shipping it.
Come in – or let us come to you
Choose whichever option suits you best.
We repair it and send it back
The price is agreed before we start. We’ll let you know when your device is on its way back.
04 / About Ship & Repair
Send your phone, tablet or computer in for repair
With Ship & Repair, you can have your device repaired by ITech-Rep even if you don’t live near our shops in Odense and Nyborg. You post it to us, we repair it in our own workshop, and you get it back. Shipping is free both ways and there’s no prepayment – unless a part has to be ordered in. Then you pay the full price in advance, before we order the part. The price is always agreed before we start, and under Danish law you have a 2-year statutory right to claim.
How to pack your device
Swollen battery? Then the device must not be sent by post because of the fire risk. Please bring it to one of our shops instead.
- Make a backup and switch the device off.
- Pack it well, e.g. in bubble wrap inside a sturdy box, so it can’t move around.
- Put a note in the parcel with your name, phone number, email and a short description of the fault.
- Only send the device itself unless we’ve asked for something else – that way you won’t risk losing any accessories.
Drop in at one of our shops at Hunderupvej 23 or Nørregade 71 in Odense or Nørregade 8 in Nyborg, or book a time online. If you live on Funen, our mobile workshop can also come to you.
Questions about Ship & Repair
How do I send my device to you?
Contact us first via the form or on +45 52 70 70 28. We’ll then tell you how to send it and which address to send it to.
What does shipping cost?
Nothing. Shipping is free both ways, and you don’t pay anything up front. You only pay the repair price you’ve said yes to. If a part has to be ordered in, the full price is paid in advance, before we order it.
When will I get the price for the repair?
Once we’ve examined the device. You get a fixed price before we start, and we only carry out the repair once you’ve said yes. You only pay for the diagnosis if the device can’t be repaired or if you decline the quote. If you accept the repair, the diagnosis is free. A diagnosis costs 325 DKK – on computers (laptop, MacBook and desktop) 625 DKK. For water damage we carry out a water damage diagnosis for 500 DKK, paid whatever the result.
Should I send the charger as well?
No, not usually. Only send the device itself unless we’ve asked for something else.
Can businesses use Ship & Repair too?
Yes. If you have several devices, take a look at our business agreements as well.
Shops
3 shops on Funen
Odense
Hunderupvej 23
5000 Odense C
Entrance two steps down · 1 hour free parking along Hunderupvej (use a parking disc)
4.5 · 66 Google reviews
Open: Mon–Thu 10:00–17:30 · Fri closed · Sat 11:00–16:00
Odense
Nørregade 71
5000 Odense C
Up to 4 hours free parking in the courtyard – register your number plate in the shop
5.0 · 18 Google reviews
Open: Mon–Fri 10:00–17:30 · Sat 11:00–16:00
Nyborg
Nørregade 8
5800 Nyborg C
Free customer parking in the courtyard diagonally opposite the shop
4.8 · 36 Google reviews
Open: Mon–Thu 10:00–17:30 · Fri 10:00–18:00 · Sat 10:00–14:00
