Business · Odense · Nyborg · Funen
Business agreements for phone and PC repair on Funen
Less downtime. One partner for every device.
One regular partner for your company's phones, tablets and computers – in our shops, at your premises or by post.
- No lock-in
- Discount agreed at sign-up
- We come to you – call-out max. 199 DKK
- Since 2008of repair experience
- 3 shopsOdense C and Nyborg C
- Price agreed before we startyou say yes before we repair
- Englishspoken in every shop
What you get
What your company gets with a business agreement
Everything is set up around how your company works – from the discount to how you hand in your devices.
Quick reply
We reply quickly to your enquiry. If it is urgent, call us directly on +45 52 70 70 28.
Agreed discount
We agree your discount rate with you when the agreement is set up.
Loan phones
Borrow a phone while yours is being repaired, if one is available. It depends on what you need, and we cannot guarantee a reservation.
Data security
A fixed, careful process: we never delete data or give anyone access without your permission.
We come to you
Our technician typically comes out the same day or the next day, depending on availability – otherwise by arrangement. Call-out on Funen costs max. 199 DKK. The technician can also collect and return several devices at your premises. On site, the technician replaces batteries and screens – larger repairs are done in our workshop.
No lock-in, no minimum
No lock-in period and no minimum – small businesses are welcome too.
Invoice and EAN
Pay by invoice or to your EAN number. Invoices are also available in English. Payment terms are agreed when the agreement is set up. You get an invoice per repair or job.
Dedicated contact person
Get a dedicated contact person if you wish – and you always have access to the whole team.
If you need technical help all year round, see our service agreement too.
Business customers
Businesses we work with
How it works
Your business agreement in 4 steps
Contact us
Fill in the form or give us a call. Tell us roughly how many devices you have, and which ones.
We agree the terms
Discount rate, invoice or EAN, how you hand in devices and your data requirements.
Drop off the way that suits you
Walk in at one of our 3 shops, have our technician come to you, or use Ship & Repair.
Repaired and back in action
Most repairs take about 1 hour. PCs, Macs and consoles typically take about a week.
Data security
Your data is handled by a fixed process
Company devices hold emails, customer details and passwords. That is why we always follow a careful process for data security.
Have special data requirements? Tell us when we set up the agreement.
No deleting without permission
We never delete data on your devices without your permission.
No access without permission
No one gets access to the device without your permission.
Passcode only if necessary
You only hand over the device passcode if the repair requires it.
Backup and reset
We recommend backing up and resetting the device before you hand it in.
You can watch the test
You are welcome to be present when we test the device.
Data processing agreement (DPA)
Available if your company requests one.
Non-disclosure agreement (NDA)
We are happy to sign a non-disclosure agreement if you wish.
Replaced drives and storage chips
Replaced hard drives and storage chips are wiped and punctured, so no one can access the data. Then they are disposed of.
Drop-off options
Three ways to get your devices repaired
Mobile workshop
Our technician comes out to your address. Call-out on Funen costs max. 199 DKK. We agree on the time with you – typically the same day or the next day, depending on availability.
About the mobile workshop
Time and price
Clear time frames and prices
- approx. 1 hourMost repairs
- approx. 1 weekTypical for PCs, Macs and consoles
- 1,250 DKKIT and networking per started hour. Larger agreements are arranged individually.
- 325 DKKDiagnostics (625 DKK for PCs, laptops, MacBooks and desktops) – only payable if the device cannot be repaired or you decline the quote
All prices include VAT. Same terms as private customers: a 2-year right to claim on the parts we fit and the work we do. See our terms and conditions.
Questions
Questions from businesses
What does a business agreement include?
The agreement is tailored to you: which devices it covers, how you hand them in (at the shop, via the mobile workshop or with Ship & Repair), your discount rate and how you pay. Contact us for a no-obligation quote.
How much discount do we get?
This is agreed with the shop when the agreement is set up.
Is there a lock-in period?
No. There is no lock-in period.
Is there a minimum to get a business agreement?
No. There is no minimum – small businesses can get a business agreement too.
Do we get a dedicated contact person?
Yes, if you wish. You always have access to the whole team as well.
Can we borrow a phone while ours is being repaired?
Yes, if a loan phone is available. It depends on what you need, and we cannot guarantee a reservation.
How do you protect our data?
We never delete data on your devices or give anyone access to them without your permission. You only hand over the passcode if the repair requires it, and you are welcome to be present when we test. We recommend backing up and resetting the device before you hand it in.
Can we get a data processing agreement?
Yes – we can set one up if your company requests it.
Will you sign a non-disclosure agreement?
Yes. We are happy to sign a non-disclosure agreement (NDA) if you wish.
What happens to replaced hard drives and storage chips?
They are wiped and punctured, so no one can access the data. Then they are disposed of.
Can you repair devices that are locked by our IT department (MDM)?
Yes. We can repair devices that are managed by your IT department, for example with Apple Business Manager or Intune. After a part has been replaced, it must be calibrated so the message about a replaced part is not shown. To finish the calibration, the lock (remote management) must be turned off. Otherwise, your IT department can finish the calibration itself by releasing the device in your system and completing the calibration.
Can you repair our devices at our premises?
Yes. Our technician comes out to you with the mobile workshop. Call-out on Funen costs max. 199 DKK. Our technician typically comes the same day or the next day, depending on availability – otherwise by arrangement.
Can the technician collect and return several devices?
Yes. The technician can collect and return several devices at your premises.
Which repairs can the technician do at our premises?
At your premises, the technician replaces batteries and screens. Larger repairs are done in our workshop.
How long does a repair take?
Most repairs take about 1 hour. PCs, Macs and consoles typically take about a week.
What does it cost if a device cannot be repaired?
Diagnostics cost 325 DKK (625 DKK for PCs, laptops, MacBooks and desktops). You only pay if the device cannot be repaired or you decline the quote. See all prices in the price list.
Can we make a claim if something is wrong with a repair?
Yes. Business customers get the same terms as private customers: a 2-year right to claim on the parts we fit and the work we do. Read more in our terms and conditions.
Can you write a damage report for our insurance?
Yes. We can write a damage report for your insurance company. The damage report is included in the diagnostics fee (325 DKK, or 625 DKK for PCs, laptops, MacBooks and desktops).
Can we pay by invoice or EAN?
Yes. We are happy to invoice your EAN number, and invoices are also available in English. Payment terms are agreed when the agreement is set up. You get an invoice per repair or job.
Can we get one combined invoice per month?
No. You get an invoice per repair or job – we do not send a combined monthly invoice.
Can one agreement cover several departments?
Yes – one agreement can cover several departments. You get an invoice per repair or job.
Do your prices include VAT?
Yes. All prices include VAT.
Do you also help with IT and networking?
Yes. We help with Wi-Fi, networks and setup at your premises. IT and networking costs 1,250 DKK per started hour. Larger agreements are arranged individually.
Do you speak English?
Yes. English is spoken in all three shops.
We are not near one of your shops. What can we do?
Send your devices to us with Ship & Repair, or have our technician come out with the mobile workshop.
Business quote
Get a no-obligation quote
Tell us about your company and your devices.
- We get in touch and go through your needs
- You get a proposal for discount, payment and drop-off
- You decide – no obligation
Urgent? Call us directly
+45 52 70 70 28 kontakt@itech-rep.dkShops
3 shops on Funen
Odense
Hunderupvej 23
5000 Odense C
Entrance two steps down · 1 hour free parking along Hunderupvej (use a parking disc)
4.5 · 66 Google reviews
Open: Mon–Thu 10:00–17:30 · Fri closed · Sat 11:00–16:00
Odense
Nørregade 71
5000 Odense C
Up to 4 hours free parking in the courtyard – register your number plate in the shop
5.0 · 18 Google reviews
Open: Mon–Fri 10:00–17:30 · Sat 11:00–16:00
Nyborg
Nørregade 8
5800 Nyborg C
Free customer parking in the courtyard diagonally opposite the shop
4.8 · 36 Google reviews
Open: Mon–Thu 10:00–17:30 · Fri 10:00–18:00 · Sat 10:00–14:00
