Service agreement · private customers
Service agreement – 12 months of technical help for your device
Get help and guidance with your phone, tablet or computer for 12 months for 1,300 DKK. One payment in the shop, no subscription and no automatic renewal. The agreement covers one specific device.
01 / In brief
How the service agreement works
02 / What it covers
What is included – and what is not?
- Technical advice on your registered device
- General guidance on using the device
- Help with questions and problems when using the device
- Help covered by the agreement costs nothing extra
- Physical repairs
- Spare parts
- Software licences
- Major software changes
If something needs repairing, you always get a price first. See prices.
03 / How to get started
Three steps to your service agreement
Request the agreement
Fill in the form or call us. We will contact you and go through the terms. The price is 1,300 DKK for one year.
Drop by the shop
We register your device, and you pay once in the shop.
Get help for 12 months
Use the agreement whenever you need help. After 12 months it expires automatically.
04 / Questions
Questions about the service agreement
Does the service agreement renew automatically?
No. The agreement lasts 12 months and expires on its own. There are no follow-up charges. If you want a new period, you choose that yourself.
Does the agreement cover all my devices?
No. The agreement covers one specific device, which we register with brand, model and IMEI or serial number. If you have several devices, each device can have its own agreement.
Are repairs included in the agreement?
No. Physical repairs, spare parts, software licences and major software changes are not included. If your device needs repairing, you get the price before we start.
Can I buy the service agreement online?
No. You can request the agreement here on this page, but it is taken out and paid for in one of our shops in Odense or Nyborg.
How much does the service agreement cost?
The service agreement costs 1,300 DKK for one year (12 months) for one device. You pay once in the shop – no subscription and no automatic renewal.
Do you also have agreements for businesses?
Yes. Businesses can get a business agreement with different terms. Read more under business agreements.
05 / Request the agreement
Request a service agreement
Tell us which device the agreement should cover, and we will contact you about the terms. The price is 1,300 DKK for one year. If it is urgent, call us on +45 52 70 70 28.
Shops
3 shops on Funen
Odense
Hunderupvej 23
5000 Odense C
Entrance two steps down · 1 hour free parking along Hunderupvej (use a parking disc)
4.5 · 66 Google reviews
Open: Mon–Thu 10:00–17:30 · Fri closed · Sat 11:00–16:00
Odense
Nørregade 71
5000 Odense C
Up to 4 hours free parking in the courtyard – register your number plate in the shop
5.0 · 18 Google reviews
Open: Mon–Fri 10:00–17:30 · Sat 11:00–16:00
Nyborg
Nørregade 8
5800 Nyborg C
Free customer parking in the courtyard diagonally opposite the shop
4.8 · 36 Google reviews
Open: Mon–Thu 10:00–17:30 · Fri 10:00–18:00 · Sat 10:00–14:00
