Blog & guides
iPhone frozen
If your iPhone freezes, it’s usually caused by an app or a software fault – or the phone is short of storage. The quickest fix is a force restart. If it freezes again and again, update iOS, free up space and delete apps that cause trouble. If none of that helps, there may be a hardware fault.
What does it cost?
You always get a fixed price before we start. See the price for your exact model in the price finder.
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Why does my iPhone freeze?
- An app has crashed and locks the screen.
- A fault in iOS, for example after an update.
- Too little storage, so the phone can’t work normally.
- Too many things running at once, putting a strain on the phone.
- A hardware fault, for example after a drop or water damage.
What to do when your iPhone freezes
1. Do a force restart
A force restart closes everything and gives the system a fresh start. On iPhone 8 and later: quickly press volume up, then volume down, and hold the side button until the Apple logo appears. You’ll find other models in my iPhone won’t turn on.
2. Free up storage
Go to Settings > General > iPhone Storage. Delete apps you don’t use, and move photos and videos to iCloud or your computer.
3. Update your iPhone
Check whether a software update is available under Settings > General > Software Update. Update your apps in the App Store as well.
4. Restore via a computer
If the phone is completely locked up, you can connect it to a computer and update or restore it via Finder or iTunes. A restore erases everything, so back up first.
Help at ITech-Rep
If your iPhone still freezes, or the screen doesn’t respond to touch, it may be a hardware fault. Contact ITech-Rep – we repair iPhones in our shops in Odense and Nyborg, and you get the price before we start. If the phone also restarts on its own, read how to stop your iPhone from restarting.
Frequently asked questions
What do I do when my iPhone is frozen and won’t switch off?
Do a force restart with the buttons. It works even when the screen doesn’t respond.
Why does my iPhone freeze after an update?
Some apps aren’t ready for the new version. Update your apps, restart the phone and free up space.
Can a frozen screen be a screen fault?
Yes. If you can hear sounds but the screen doesn’t respond to touch, the screen may be damaged – for example after a drop.
How much does it cost to have an iPhone checked?
See our prices, or call +45 52 70 70 28. You get the price before we start.
Book online in Odense or Nyborg, or call +45 52 70 70 28.
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