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Phone got wet? What to do now – and what a water damage diagnosis is
Your phone fell in the sink, dropped into the toilet or got caught in the rain. What you do in the first few minutes can make a big difference. Here is what to do right now – and what happens when you bring it to us.
What does it cost?
You always get a fixed price before we start. See the price for your exact model in the price finder.
Fixed price before we startNo payment online
Do this now
1. Take it out and switch it off
Get the phone out of the water straight away and switch it off. As long as it’s on, current runs through the logic board, and together with water that can cause short circuits and corrosion.
2. Don’t turn it back on to test it
It’s tempting to check whether it still works. Don’t. Even if it seems fine, there may still be liquid inside.
3. Don’t charge it
Don’t plug in the charger – and don’t use a wireless charger either. The charging port may be wet inside, and charging sends current through a wet phone.
4. Gently dry the outside
Take off the case and wipe the phone with a dry, lint-free cloth. That’s all you should do yourself.
5. Bring it in as soon as you can
The longer liquid stays inside the phone, the more time it has to corrode. You can walk straight into any of our three shops – no appointment needed.
If your Samsung says “Moisture detected“, read our guide to that message too, or see Samsung repair.
What to avoid
- Rice. Rice doesn’t dry the inside of the phone, and dust and small grains can get stuck in ports and openings. Spend the time getting to us instead.
- Hairdryers, radiators or ovens. Heat can damage the screen and the battery.
- Waiting to see what happens. A phone that works after getting wet can start acting up days later, because moisture and corrosion take time to cause faults.
- Opening it yourself. Phones are glued and sealed, and a damaged battery can be dangerous.
What is a water damage diagnosis?
A water damage diagnosis is the first thing we do when a phone has been in water. We take the device completely apart and clean out all the liquid. Then we can see what the water has affected.
Afterwards you get a quote: what needs repairing, what it costs, and whether your data can be saved. You decide whether you want the repair done.
The water damage diagnosis costs DKK 500 whatever the outcome, because the device has to be fully taken apart and cleaned in every case.
Water damage diagnosis or standard diagnostics?
They are two different services:
- Water damage diagnosis – DKK 500: when the device has been in water or another liquid. It is fully taken apart and cleaned. The price is the same whatever the outcome.
- Diagnostics – DKK 325 (computers DKK 625): when the device has a fault and the cause isn’t known. You only pay if the device can’t be repaired, or if you decline the quote. See diagnostics.
Can the phone be saved?
We can’t promise that until we’ve seen the inside. It depends on things like how long the liquid was in there, what kind of liquid it was, and whether the phone was switched on. Sometimes the phone can be repaired. Sometimes only the data can be saved – and sometimes neither. After the water damage diagnosis, you get an honest answer.
If your photos and messages matter most to you, tell us when you hand in the phone. Read more about data recovery.
How long does it take?
Once you’ve accepted the quote, most repairs take about 1 hour. If a part has to be ordered, the phone is ready once the part has arrived.
How to get help at ITech-Rep
- Walk in, no appointment needed – Hunderupvej 23 and Nørregade 71 in Odense, or Nørregade 8 in Nyborg. See shops and opening hours.
- Call +45 52 70 70 28 if you’re not sure what to do.
- Read more about water damage repair.
Want to know more about how water damage usually happens? Read the most common ways an iPhone gets water damage and how water damage happens on an iPad.
Questions about phones and water
My phone still works after getting wet – do I need to do anything?
Yes. Switch it off, don’t charge it, and get it checked. Faults from moisture and corrosion often only show up after a few days, even if the phone works right now.
Does putting my phone in rice help?
No. Rice doesn’t dry the inside of the phone, and dust from the rice can get into ports and openings. Switch the phone off and bring it in as soon as you can.
How much does a water damage diagnosis cost?
A water damage diagnosis costs DKK 500 whatever the outcome. We take the device completely apart and clean out all the liquid. Afterwards you get a quote for the repair and find out whether your data can be saved.
My phone is waterproof – can it still get water damage?
Yes. Water resistance is not a guarantee. The seals can weaken over time, after a drop or after a repair. The statutory warranty doesn’t cover liquid damage either.
Do I need to book an appointment?
No. You can walk straight into any of our three shops during opening hours – two in Odense and one in Nyborg. See shops and opening hours.
Phone got wet? Switch it off and visit one of our shops in Odense and Nyborg, or call +45 52 70 70 28.
Related repairs
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